Regal33 Privacy Policy – Your Personal Data Protection

Regal33 ("we", "Platform") is committed to protecting the privacy of all users who register and use our services at regal33.vu. This Privacy Policy clearly outlines the types of personal data we collect, the purposes of collection, how that data is processed, retention periods, and your rights as a data owner.

This policy applies to all individuals who access or use the regal33 platform, including registered players, website visitors, and any party that interacts with our services through any device. Please read this document carefully. If you do not agree with any part of this policy, please stop using our platform.

We only collect data that is strictly necessary to provide a safe, fair, and high-quality service to our players. The data we collect falls into several main categories:

Regal33 collects personal data through several different channels depending on how you interact with our platform:

• Account registration — When you create an account, we request basic information such as your name, email address, and date of birth to set up a legitimate and secure account.
• KYC verification process — When you undergo identity verification, we request supporting documents such as a national ID or passport to verify your identity and age.
• Financial Transactions — Each time you make a deposit or withdrawal, our system records the necessary transaction details for processing and compliance purposes.
• Platform usage — Technical data such as IP addresses and cookie data is collected automatically as you browse and use our services.
• Communications with support — When you contact our support team via live chat or email, the conversation may be recorded for training and service quality improvement purposes.
• Mobile App — If you use the regal33 app downloaded from the Download, the app may access your device information based on the permissions you granted during installation.

Regal33 uses collected personal data solely for legitimate and clearly stated purposes. We do not use your data for any other purpose without your prior consent:

• Account management and maintenance — To create, verify, and manage your player account securely.
• Payment processing — To process deposits, withdrawals, and other financial transactions accurately and promptly.
• Fraud prevention and anti-money laundering — To detect and investigate suspicious activity in order to protect all players and the integrity of the platform.
• Legal and regulatory compliance — To comply with legal requirements, court orders, or directives from competent authorities.
• Customer Support — To provide accurate and effective responses to your enquiries, complaints, or requests for assistance.
• Responsible gaming — To monitor gaming patterns and identify players who may require support or self-protection measures.
• Personalise your experience — To personalise content, promotions, and game recommendations based on your interests and playing habits.
• Marketing communications — With your consent only, to send promotional information, special offers, and platform updates. You may unsubscribe at any time.

Regal33 does not sell or rent your personal data to any third party. However, we share data within strict and necessary limits only with the following categories of parties:

• Payment service provider — Payment processors and financial institutions required to process your deposit and withdrawal transactions.
• KYC verification partner — Third-party identity verification service providers who assist us in verifying player documents and information.
• Technology infrastructure provider — Companies that provide cloud computing, data storage, and cybersecurity services we use to operate the platform.
• Gaming software provider — Game studios that provide Slot titles, Live Casino, and other games offered on the regal33 platform.
• Competent authorities — Law enforcement agencies, courts, or regulatory bodies when required by applicable law.

Regal33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential cookies — Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collects anonymous information about how players use the platform to help us identify and resolve technical issues.
• Functional cookies — Saves your preferences such as language, currency, and display settings so you do not need to reset them every time you log in.
• Personalisation cookies — Enables us to display more relevant content and promotions based on your interests and gaming history.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the regal33 platform.

Regal33 does not retain your personal data longer than necessary for the original purpose of collection or as required by law. Our general data retention guidelines are as follows:

• Active account data — Retained throughout the period your account is active and for a defined period after account closure.
• Financial transaction records — Retained for a minimum of five (5) years to comply with anti-money laundering and financial reporting legal requirements.
• KYC Documents — Retained for the duration required by licensing regulations and the relevant regulatory authorities.
• Support Communication Log — Retained for three (3) years for reference and service quality improvement purposes.
• Technical data and system logs — Retained for the period necessary for security purposes and the resolution of technical issues.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in accordance with established procedures.

Regal33 fully respects your rights regarding personal data. You have the right to:

To exercise any of the above rights, please contact the regal33 support team via live chat or our official email. We will endeavour to process your request within 30 business days.

Player data security is regal33's number one priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• Data encryption in transit — All communications between your device and our servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest — Sensitive data stored in our databases is encrypted using strong encryption algorithms.
• Role-based access control — Only staff with specific authorisation may access certain data categories, and all access is continuously audited.
• 24/7 Security Monitoring — Our cybersecurity team continuously monitors the platform to detect and respond to any threats.
• Periodic Penetration Testing — We conduct regular security testing to identify and address potential vulnerabilities before they are exploited.
• Two-factor authentication (2FA) — An additional layer of protection is available for player accounts to prevent unauthorised access.

The regal33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that a child's data has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account.

If you know or suspect that someone under the age of 18 is using the regal33 platform, please contact our support team immediately so that appropriate action can be taken.

As an online platform operating globally, your data may be processed or stored on servers located outside Malaysia. In all cases of international data transfer, regal33 ensures that equivalent or higher protection is applied to your data through:

• Data processing agreements compliant with international data protection standards.
• Selecting technology partners with recognised security certifications.
• Periodic risk assessments of all third parties handling our players' data.

Regal33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technology requirements, or changes in applicable laws. Whenever this policy is updated, the "Last updated" date at the top of this page will be revised.

For significant changes, we will notify players via in-platform notifications or their registered email. Continued use of the regal33 platform after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live chat — Available 24 hours a day, 7 days a week via the support icon at the bottom of the platform.
• Support email — [email protected] (response within 1–2 business days).
• FAQ Page — Visit FAQ page for answers to frequently asked questions about privacy and security.

Our Data Privacy Officer team is ready to assist and will endeavour to respond to all your enquiries fully within the stated timeframe.